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Please respect each other and our support team. Due to a high volume of inquiries, we kindly ask for your patience while waiting for a response. If there is a queue, please rest assured that we will get to you and do our best to assist you.

We've made it easier than ever for you to connect with experts at Police-Lab. Multi-language interpretation support is available via online live chat.

Customer Service Update

We’re currently receiving a significantly higher volume of inquiries and requests, including upgrade requests, purchase changes, and Program Assistant support.

Please note that our phone service is temporarily unavailable while our customer support team continues to expand. We sincerely appreciate your patience and understanding.

In the meantime, please leave us a message through one of the following channels. Our team will continue to monitor and follow up with every request as quickly as possible.

Preferred Contact Methods

  • Apple Business Chat — Preferred
  • WhatsApp — Preferred
  • Email
  • Sales, Product Inquiries, Support & Claim

    Monday, Friday, Saturday & Sunday:

    9:00AM – 7:00PM (EDT/EST)

    Tuesday, Wednesday & Thursday:

    9:00AM – 12:00PM, 3:30PM – 7:00PM (EDT/EST)

  • Special Topic & Make Your Request

    Monday – Sunday:

    24/7 x 365 days

    You may leave us the information at anytime by filling out the contact form.

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A Message from Us

The designers behind our upgrade solutions are engineers with honor, passionate police interceptor enthusiasts, and individuals who embrace life with creativity and purpose. Every product is proudly designed and crafted in Toronto, Canada, with care, precision, and advanced engineering techniques. At Interceptor Innovations, we are dedicated to delivering the highest quality at competitive prices, always valuing your feedback and experiences. We encourage you to connect with us—whether through Instagram, email, or a simple message—share your thoughts, exchange ideas, and even make friends with us. Our community is at the heart of what we do, and we are always happy to provide exclusive discounts to those who join and support it.

It is both our privilege and honor to serve individual customers and law enforcement agencies around the world with the same level of dedication, respect, and care. For our customers in Canada and the USA, we’re pleased to offer special shipping discounts as part of our commitment to accessibility and support. Please don’t hesitate to reach out through any of the contact methods above—we’d love to hear from you, learn about your projects, and be part of your journey.

Nuestra ubicación

Nuestra oficina sirve como centro de nuestras operaciones, incluyendo tareas administrativas, cumplimiento de pedidos y consultas de servicio al cliente. Tenga en cuenta que esta no es una tienda minorista o sala de exposición, y no aceptamos visitas sin cita previa.

Si desea visitar nuestra oficina por alguna razón específica, le pedimos amablemente que se ponga en contacto con nosotros con anticipación utilizando los métodos de contacto proporcionados. Nuestro equipo revisará su solicitud y concertará una cita si es apropiado. Agradecemos su comprensión mientras nos aseguramos de que nuestro espacio permanezca enfocado en brindar un servicio y soporte eficientes.